Frequently asked questions
How do I return or exchange an item?
To initiate a return, you can contact our Customer Care team to assist you with the return process. DESIGNATED adheres to a no-paper policy, so as to reduce waste.
DESIGNATED does not process direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience. Returns are subject to our Return Policy.
Can I cancel or modify my order?
Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.
Please contact our Customer Care team if you would like to make changes to an existing order. Our Customer Care team will help facilitate any changes before the order enters the shipping queue.
When will I receive my order?
Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This e-mail acts as an invoice and includes your order number.
Once your order is placed, a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed after 13:00 PM (WET – Western European Time) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 9:00 AM (WET – Western European Time). During peak periods, processing times may exceed 2 business days.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
How do I know the item will fit me? Or how does the item fit?
In order to help find the best fit, the following information is available on every product page:
– A size measure chart to help.
Are duties and taxes included?
Taxes
The prices listed on individual product pages are calculated based on the location you are shopping from. In order to ensure you’re seeing the most accurate pricing, taxes and delivery fees while you browse, make sure to select your shipping country.
Please note: when using the DESIGNATED mobile app please allow access to location services in order to see location specific pricing.
Duties
International
We ship to many countries with duties and taxes included. If applicable, duties and taxes will be included in the final price at check out and your order will be shipped DDP (Delivered Duty Paid). Upon delivery, you will not be required to pay any additional fees.
If duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.
If you are in the United States, by placing an order with us, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements.
