Placing an Order
You can either create an account or proceed using our guest checkout.
Creating an account provides you with the ability to:
– Keep track of current orders and view previous purchases.
– Conveniently place orders; all billing and shipping information is saved.
– Sign up for the DESIGNATED newsletter in order to stay abreast of new arrivals, enjoy our top-tier editorial content, and get a heads up on upcoming sales and exclusive releases.
All orders are subject to acceptance and availability. By placing an order, you agree that you have reached the age of majority in your jurisdiction, that all details you provide to DESIGNATED are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds in your method of payment to cover the cost of the order.
Order Confirmation
Once your order has been placed an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.
Please note that this is not an acceptance of your order, but a confirmation that it has been received only.
When we dispatch your goods, we will send a confirmation to your e-mail address which will be our acceptance of your order creating a legally binding sales contract between you and DESIGNATED subject to and in accordance with our Terms & Conditions. If we dispatch your goods separately, we may send you a confirmation, and there will be a separate contract, for each. Until such point, you can contact us and cancel your order, with any payment you made for ordered goods refunded, but following acceptance you can only cancel your order in accordance with your rights of cancellation as set out in our Return Policy. If your order is cancelled for any reasons, including if we cannot accept your order, then any payment you made for ordered goods will be refunded and there will be no contract between you and DESIGNATED.
Please note: for exclusive releases, we reserve the right to limit quantities per order and/or customer.
If you’ve received your order confirmation and have any concerns, please contact us and we will be happy to help you make modifications where and to the extent possible.
Order Processing
Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out.
Orders placed after 1:00 PM (GMT +0) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 9:00 AM (GMT +0). During peak periods, processing times may exceed 2 business days.
Modifying or Cancelling Your Order
Modifying or cancelling an order is possible so long as it has not yet been packed or shipped.
To modify or cancel your order please contact our Customer Care Team. Our Customer Care team will help facilitate any changes before the order enters the shipping queue.
Checking Your Order Status
To verify an order’s status:
– Log in to your DESIGNATED account
– Click on the Order History tab
– Under Status, the order will be marked as either Received, In Process or Shipped
Please note: the status of your order will be updated throughout your order’s progress.
PAYMENT INFORMATION
Pricing and Currency
Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s).
In order to ensure the most accurate pricing, taxes and delivery fees while browsing, please select the desired shipping country.
Payment Method
DESIGNATED accepts payment via Visa, MasterCard and Paypal.
The WWW.DSGNTD.COM website is designed to facilitate easy and convenient payment. However, orders can also be placed by calling Customer Care.
Please note: only one method of payment will be accepted per transaction.
You must comply with the terms of all agreements between you and any third-party payment processors, and if you have any disputes regarding the processing of your payment you must deal directly with those third parties to resolve the disputes. You authorize to charge all amounts to the payment method details you provide to us. You represent and warrant that each credit card or other payment method you use for payment to us belongs to you, and you have the right to charge all such payments on the credit card or other payment method.
Payment Error Troubleshooting
If you receive an error message while attempting to check out, please contact your bank before attempting another checkout, or try a different payment method.
Charging Your Card
Once an order has been placed, the funds allocated for that purchase will be temporarily on hold – this is the standard pre-authorization period. While this is not an official charge, it is a step towards ensuring there are sufficient funds in the account to successfully complete the transaction.
The amount owed will only be officially deducted from your account once the order has been approved. At that point, the order will be prepared for shipment and the initial pre-authorization charge will automatically be voided.
Personal Data
As an online retailer, data and information security are of the utmost importance to us. The DESIGNATED internal security systems are thorough, secure and rigorous, ensuring that all personal data shared is protected and explicitly confidential.
All personal data shared with DESIGNATED when placing an order is handled in accordance to our Privacy Policy.
